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Books:846
Raving Fans : A Revolutionary Approach To Customer ServicePrice: $13.60 Author: Ken Blanchard, Sheldon Bowles
Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless : How to Make Customers Love You, Keep Them Coming Back and Tell Everyone They Know
Price: $19.80 Author: Jeffrey Gitomer
Passionate & Profitable: Why Customer Strategies Fail and 10 Steps to Do Them Right!
Price: $18.45 Author: Lior Arussy
How to Become a Rainmaker: The Rules for Getting and Keeping Customers and Clients
Price: $11.53 Author: Jeffrey J. Fox
The Discipline of Market Leaders: Choose Your Customers, Narrow Your Focus, Dominate Your Market
Price: $10.20 Author: Michael Treacy, Fred Wiersema
Hug Your Customers : The Proven Way to Personalize Sales and Achieve Astounding Results
Price: $13.97 Author: Jack Mitchell
Fish! Tales: Real-Life Stories to Help You Transform Your Workplace and Your Life
Price: $13.57 Author: Stephen C. Lundin, et al
CustomerCentric Selling
Price: $19.77 Author: Michael Bosworth, et al
Delivering Knock Your Socks Off Service (Knock Your Socks Off Series)
Price: $12.89 Author: Ron Zemke, Kristin Anderson
Customers For Life: How To Turn That One-Time Buyer Into a Lifetime Customer
Price: $10.17 Author: CARL SEWELL, PAUL B. BROWN
The Big Book of Customer Service Training Games
Price: $14.93 Author: Peggy Carlaw, Vasudha K. Deming
Customer Mania! : It's Never Too Late to Build a Customer-Focused Company
Price: $13.57 Author: Ken Blanchard, et al
Guerrilla Marketing in 30 Days
Price: $13.57 Author: Jay Conrad Levinson, Al Lautenslager
Magnetic Service: Secrets of Creating Passionately Devoted Customers
Price: $16.47 Author: Chip R. Bell, Bilijack R. Bell
Think Like Your Customer : A Winning Strategy to Maximize Sales by Understanding and Influencing How and Why Your Customers Buy
Price: $11.53 Author: Bill Stinnett
BE OUR GUEST : Perfecting the art of customer service
Price: $8.21 Author: Disney Institute
What Clients Love: A Field Guide to Growing Your Business
Price: $14.93 Author: Harry Beckwith
GoldMine 6 for Dummies
Price: $16.49 Author: Joel Scott
Get More Referrals Now! The Four Cornerstones That Turn Business Relationships Into Gold
Price: $10.17 Author: Bill Cates, Bill Cates
Customer Loyalty: How to Earn It, How to Keep It, New and Revised Edition
Price: $13.57 Author: Jill Griffin
The Future of Competition: Co-Creating Unique Value with Customers
Price: $19.77 Author: C. K. Prahalad, Venkat Ramaswamy
Great Customer Service on the Telephone (Worksmart Series)
Price: $8.21 Author: Kristin Anderson
Discovering the Soul of Service: The Nine Drivers of Sustainable Business Success
Price: $17.16 Author: Leonard L. Berry
Attracting Perfect Customers: The Power of Strategic Synchronicity
Price: $12.89 Author: Stacey Hall, Jan Brogniez
Managing the Customer Experience: Turning Customers into Advocates
Price: $16.32 Author: Shaun Smith, Joe Wheeler
The Relationship Edge in Business : Connecting with Customers and Colleagues When It Counts
Price: $16.47 Author: Jerry Acuff (Author), Wally Wood (Contributor)
The Customer Driven Company: Moving from Talk to Action
Price: $12.60 Author: Richard C. Whiteley
Building Great Customer Experiences
Price: $31.95 Author: Colin Shaw, John Ivens
Building Your eBay Traffic the Smart Way: Use Froogle, Datafeeds, Cross-Selling, Advanced Listing Strategies, and More to Boost Your Sales on the Web's #1 Auction Site
Price: $12.21 Author: Joseph T. Sinclair
How to Win Customers and Keep Them for Life : Revised Edition
Price: $9.75 Author: Michael LeBoeuf
Calming Upset Customer: Staying Effective During Unpleasant Situations (Fifty-Minute Series.)
Price: $11.86 Author: Rebecca L., Csp, Cmc Morgan
The CRM Handbook: A Business Guide to Customer Relationship Management
Price: $31.18 Author: Jill Dych??
Successful Large Account Management
Price: $10.17 Author: Tad Tuleja, et al
Angel Customers and Demon Customers: Discover Which is Which and Turbo-Charge Your Stock
Price: $18.45 Author: Larry Selden, Geoffrey Colvin
Zingerman's Guide to Giving Great Service
Price: $11.87 Author: Ari Weinzweig
Best Face Forward: Why Companies Must Improve Their Service Interfaces With Customers
Price: $19.77 Author: Jeffrey F. Rayport, Bernard J. Jaworski
Branded Customer Service : The New Competitive Edge
Price: $18.45 Author: Janelle Barlow, Paul Stewart
The Professional Service Firm50 (Reinventing Work) : Fifty Ways to Transform Your "Department" into a Professional ServiceFirm Whose Trademarks are Passion and Innovation! (Reinventing Work)
Price: $10.85 Author: TOM PETERS
Customer Experience Management: A Revolutionary Approach to Connecting with Your Customers
Price: $19.77 Author: Bernd H. Schmitt, Bernd Schmitt
Super Service: Seven Keys to Delivering Great Customer Service...Even When You Don't Feel Like It!...Even When They Don't Deserve It!
Price: $10.17 Author: Jeff Gee, et al
The Culting of Brands: When Customers Become True Believers
Price: $16.47 Author: Douglas Atkin
How to Mind Read Your Customers
Price: $12.21 Author: David P. Snyder
Customer Service for Dummies
Price: $14.95 Author: Karen Leland, et al
Positively Outrageous Service
Price: $10.17 Author: T. Scott Gross
The Referral of a Lifetime : The Networking System that Produces Bottom-Line Results . . . Every Day! (The Ken Blanchard Series; Simple Truths Uplifting the Value of People in Organizations)
Price: $10.17 Author: Tim Templeton, Ken Blanchard
Call Center Management on Fast Forward: Succeeding in Today's Dynamic Inbound Environment
Price: $29.71 Author: Brad Cleveland
Strategic Marketing Problems: Cases and Comments, 10th Edition
Price: $130.00 Author: Roger Kerin, Robert Peterson
Secret Service: Hidden Systems That Deliver Unforgettable Customer Service
Price: $12.21 Author: John R. DiJulius III
Hey, I'm the Customer : Front Line Tips for Providing Superior Customer Service
Price: $9.75 Author: Ron Willingham
Managing Knock Your Socks Off Service (Knock Your Socks Off Series)
Price: $12.21 Author: Chip R. Bell, Ron Zemke
Microsoft CRM for Dummies
Price: $16.49 Author: Joel Scott, Michael DeLisa
Remarkable Service: A Guide to Winning and Keeping Customers for Servers, Managers, and Restaurant Owners
Price: $19.77 Author: Culinary Institute of America
Clued In : How to Keep Customers Coming Back Again and Again
Price: $17.13 Author: Lewis Carbone
The SERVICE PROFIT CHAIN
Price: $21.45 Author: James L. Heskett, et al
Customer Inspired Quality: Looking Backward Through the Telescope (Warren Bennis Executive Briefing Series)
Price: $29.00 Author: James G. Shaw
Moments of Truth
Price: $9.75 Author: Jan Carlzon
IT Services Costs, Metrics, Benchmarking and Marketing
Price: $29.69 Author: Anthony Tardugno, et al
Fabled Service : Ordinary Acts, Extraordinary Outcomes (Warren Bennis Executive Briefing Series)
Price: $13.57 Author: Bonnie Jameson, Betsy Sanders
Scoring Points: How Tesco Is Winning Customer Loyalty
Price: $39.95 Author: Clive Hum, et al
Life After the 30-Second Spot : Energize Your Brand With Bold Alternatives to Traditional Advertising
Price: $19.77 Author: Joseph Jaffe
Keeping Score: Using the Right Metrics to Drive World-Class Performance
Price: $19.77 Author: Mark Graham Brown
ROI Selling : Increasing Revenue, Profit, and Customer Loyalty through the 360 Sales Cycle
Price: $17.82 Author: Michael Nick, Kurt Koenig
Cause for Success: 10 Companies That Put Profit Second and Came in First
Price: $10.17 Author: Christine Arena
Simply Better: Winning and Keeping Customers by Delivering What Matters Most
Price: $16.47 Author: Patrick Barwise, Sean Meehan
Mystery Shopper's Manual, 6th Edition
Price: $21.21 Author: Cathy Stucker
The Customer Comes Second: Put Your People First and Watch 'em Kick Butt
Price: $17.79 Author: Hal Rosenbluth, Diane McFerrin Peters
Best Practices in Customer Service
Price: $26.37 Author: Ron Zemke (Editor), John A. Woods (Editor)
Killer Customer Care (Entrepreneur Mentor Series)
Price: $11.53 Author: George W. Colombo
Managing Customer Relationships : A Strategic Framework
Price: $60.45 Author: Don Peppers, Martha Rogers
Beyond "Hello": A Practical Guide for Excellent Telephone Communication and Quality Customer Service
Price: $16.97 Author: Jeannie Davis, Pat Landaker (Editor)
How to Get New Business in 90 Days and Keep It Forever
Price: $9.71 Author: Wendy Evans
Lessons in Service from Charlie Trotter
Price: $13.57 Author: Ed Lawler, et al
Loyalty Rules! How Leaders Build Lasting Relationships
Price: $18.70 Author: Frederick F. Reichheld
Call Center Forecasting and Scheduling : The Best of Call Center Management Review
Price: $14.41 Author: Gerry Barber, et al
Consumer Behavior, Sixth Edition
Price: $120.92 Author: Michael R. Solomon
The Executive Guide to Call Center Metrics
Price: $29.71 Author: James C. Abbott
Business Process Mapping: Improving Customer Satisfaction
Price: $33.97 Author: J. Mike Jacka, Paulette J. Keller
Exceptional Customer Service: Going Beyond Your Good Service to Exceed the Customer's Expectation
Price: $9.71 Author: Lisa Ford, et al
Harvard Business Review on Customer Relationship Management
Price: $13.57 Author: C.K. Prahalad, et al
The One to One Fieldbook (One to One)
Price: $14.28 Author: DON PEPPERS, MARTHA ROGERS
401 Killer Marketing Tactics to Maximize Profits, Increase Sales and Stomp Your Competition
Price: $13.57 Author: Tom Feltenstein
Managing and Motivating Contact Center Employees : Tools and Techniques for Inspiring Outstanding Performance from Your Frontline Staff
Price: $23.07 Author: Malcolm Carlaw, et al
Beans: Four Principles for Running a Business in Good Times or Bad
Price: $13.57 Author: Leslie Yerkes, et al
Unleashing Excellence: The Complete Guide to Ultimate Customer Service
Price: $21.21 Author: Dennis Snow , Teri Yanovitch
Collections Made Easy: Fast, Efficient, Proven Techniques to Get Cash from Your Customers
Price: $10.87 Author: Carol S. Frischer
A Complaint Is a Gift: Using Customer Feedback As a Strategic Tool
Price: $13.57 Author: Janelle Barlow, Claus Moller
DELIVERING QUALITY SERVICE
Price: $23.76 Author: Valarie A. Zeithaml
Developing Knowledge-Based Client Relationships, The Future of Professional Services
Price: $18.45 Author: Ross Dawson
You Will Be Satisfied
Price: $10.17 Author: Bob Tasca
Clients for Life: Evolving from an Expert-for-Hire to an Extraordinary Adviser
Price: $10.50 Author: Jagdish N. Sheth, Andrew Sobel
A Practical Guide to Call Center Technology
Price: $23.07 Author: Andrew J. Waite
Services Marketing
Price: $112.14 Author: Valarie Zeithaml, et al
Mass Affluence: Seven New Rules of Marketing to Today's Consumer
Price: $19.77 Author: Paul Nunes, Brian Johnson
The Value Profit Chain : Treat Employees Like Customers and Customers Like Employees
Price: $23.10 Author: James L. Heskett, et al
A Practical Guide to CRM
Price: $23.07 Author: Janice Reynolds
The Firm of the Future: A Guide for Accountants, Lawyers, and Other Professional Services
Price: $39.08 Author: Paul Dunn, Ronald J. Baker
Customer Service 101: Basic Lessons to Be Your Best
Price: $11.01 Author: Renee Evenson
The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center (Call Center Handbook)
Price: $23.07 Author: Keith Dawson
Why CRM Doesn't Work: How to Win by Letting Customers Manage the Relationship
Price: $19.77 Author: Frederick Newell, Seth Godin (Foreword)
50 Powerful Ideas You Can Use to Keep Your Customers
Price: $8.24 Author: Paul R. Timm, et al
Voices into Choices: Acting on the Voice of the Customer
Price: $42.46 Author: Gary Burchill, Christina Hepner Brodie
Golden Circle Secrets : How to Achieve Consistent Sales Success Through Customer Values & Expectations
Price: $13.57 Author: Dale Midgley, Ben Midgley
The One to One Future (One to One)
Price: $12.21 Author: DON PEPPERS, MARTHA ROGERS
CRM at the Speed of Light, 3e
Price: $20.99 Author: Paul Greenberg
Delivering Profitable Value : A Revolutionary Framework to Accelerate Growth, Generate Wealth, and Rediscover the Heart of Business
Price: $28.50 Author: Michael J. Lanning
Customer Relationship Management
Price: $37.95 Author: Francis Buttle
Knock Your Socks Off Answers: Solving Customer Nightmares & Soothing Nightmare Customers (Knock Your Socks Off Series)
Price: $12.21 Author: Kristin Anderson, et al
Special Edition Using Microsoft CRM
Price: $35.53 Author: Laura Brown, John Gravely
Managing Customer Value : Creating Quality and Service That Customers Can See
Price: $23.10 Author: Bradley Gale
Telephone Courtesy & Customer Service (Fifty-Minute Series.)
Price: $10.46 Author: Lloyd C. Finch
Improving Customer Satisfaction, Loyalty, and Profit : An Integrated Measurement and Management System
Price: $19.77 Author: Michael D. Johnson, Anders Gustafsson
Knock Your Socks Off Service Recovery (Knock Your Socks Off Series)
Price: $12.21 Author: Ron Zemke, Chip R. Bell
When Customers Talk... Turn What They Tell You into Sales
Price: $12.89 Author: T. Scott Gross
The Market Driven Organization : Understanding, Attracting, and Keeping Valuable Customers
Price: $18.48 Author: George S Day
The Ten Demandments: Rules to Live By in the Age of the Demanding Customer
Price: $10.17 Author: Kelly Mooney, Laura Bergheim
Call Center Success: Essential Skills for Csrs (Crisp Fifty-Minute Series)
Price: $10.46 Author: Lloyd C. Finch
Building Call Center Culture
Price: $16.97 Author: Dan Coen
The Ultimate CRM Handbook : Strategies and Concepts for Building Enduring Customer Loyalty and Profitability
Price: $24.46 Author: John Freeland
Service Magic : The Art of Amazing Your Customers
Price: $12.89 Author: Chip Bell, Ron Zemke
The Cruising Multihull
Price: $14.93 Author: Chris White
Improving Your Measurement of Customer Satisfaction: A Guide to Creating, Conducting, Analyzing, and Reporting Customer Satisfaction Measurement Programs
Price: $27.88 Author: Terry G. Vavra
Return on Customer : Creating Maximum Value From Your Scarcest Resource
Price: $16.47 Author: DON PEPPERS, MARTHA ROGERS
The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value
Price: ??? Author: Frederick F. Reichheld, Thomas Teal
Clients Forever : How Your Clients Can Build Your Business for You
Price: $10.17 Author: Doug Carter
Top Gun Prospecting for Financial Professionals
Price: $21.00 Author: D. Scott Kimball
101 Marketing Strategies for Accounting, Law, Consulting, and Professional Services Firms
Price: $19.77 Author: Troy Waugh
Sustaining Knock Your Socks Off Service (Knock Your Socks Off Series)
Price: $12.21 Author: Thomas K. Connellan, Ron Zemke
The Customer Loyalty Solution : What Works (and What Doesn't) in Customer Loyalty Programs
Price: $19.77 Author: Arthur Middleton Hughes
The Experience! How to Wow Your Customers and Create a Passionate Workplace
Price: $13.57 Author: Lior Arussy
Beyond the Brand : Why Engaging the Right Customers is Essential to Winning in Business
Price: $16.50 Author: John Winsor
Making Rain: The Secrets of Building Lifelong Client Loyalty
Price: $18.45 Author: Andrew Sobel, Andrew Sobel
Killer Customers: Tell the Good from the Bad and Crush Your Competitors
Price: $10.20 Author: Larry Selden, Geoffrey Colvin
Who Stole My Customer?? Winning Strategies for Creating and Sustaining Customer Loyalty
Price: $16.47 Author: Harvey Thompson
Driving Customer Equity : How Customer Lifetime Value is Reshaping Corporate Strategy
Price: $18.48 Author: Roland Rust (Author), et al
Body of Truth : Leveraging What Consumers Can't or Won't Say
Price: $19.77 Author: Dan Hill
Perfect Phrases for Customer Service : Hundreds of Tools, Techniques, and Scripts for Handling Any Situation
Price: $8.96 Author: Robert Bacal
Permission Marketing : Turning Strangers Into Friends And Friends Into Customers [ABRIDGED]
Price: $14.00 Author: Seth Godin (Narrator)
All Business Is Show Business Strategies For Earning Standing Ovations From Your Customers
Price: ??? Author: Scott McKain
The Real Heroes of Business : ...and Not a Ceo Among Them
Price: ??? Author: LEN SCHLESINGER, BILL FROMM
What Clients Love [ABRIDGED]
Price: $17.49 Author: Harry Beckwith, Author (Narrator)
Acquiring, Processing, and Deploying Voice of the Customer
Price: $43.62 Author: M. Larry Shillito, M Larry Shillito
Sun Tzu Strategies for Selling: How to Use The Art of War to Build Lifelong Customer Relationships
Price: $8.21 Author: Gerald A. Michaelson, et al
Customer Service: Building Successful Skills for the Twenty-First Century
Price: $49.33 Author: Robert W. Lucas
Monitoring, Measuring, & Managing Customer Service
Price: $35.00 Author: Gary S. Goodman, Gary S. Goodman
Nichecraft: Using Your Specialness to Focus Your Business, Corner Your Market and Make Customers Seek You Out
Price: ??? Author: Lynda Falkenstein
Grocery Revolution : The New Focus on the Consumer
Price: $14.11 Author: Barbara E. Kahn, Leigh M. McAlister
The Innovator's Dilemma: The Revolutionary National Bestseller That Changed The Way We Do Business
Price: ??? Author: Clayton M. Christensen
Marketing: Connecting with Customers (2nd Edition)
Price: ??? Author: Gilbert D. Harrell
Cross-Selling Success: A Rainmaker's Guide to Professional Account Development
Price: $9.71 Author: Ford Harding
Adaptive Coaching : The Art and Practice of a Client-Centered Approach to Performance Improvement
Price: $39.95 Author: Terry R. Bacon, Karen Spear
The Business of Listening: A Practical Guide to Effective Listening (Fifty-Minute Series.)
Price: $10.46 Author: Diana Bonet
The Experience Economy: Work Is Theatre & Every Business a Stage [ABRIDGED]
Price: $12.89 Author: B. Joseph Pine, et al
Customer Relationship Management (The Briefcase Book Series)
Price: $10.17 Author: Kristin L. Anderson, Carol J. Kerr
Lessons from the Nordstrom Way: How Companies are Emulating the #1 Customer Service Company
Price: $23.07 Author: Robert Spector
Customer Centered Growth: Five Proven Strategies for Building Competitive Advantage
Price: $11.56 Author: Richard Whiteley, Diane Hessan
Customer Culture: How FedEx and Other Great Companies Put the Customer First Every Day
Price: $8.96 Author: Michael D. Basch
Sun Tzu Strategies for Winning the Marketing War: 12 Essential Principles for Winning the War for Customers
Price: $8.21 Author: Gerald A. Michaelson, et al
Total Customer Satisfaction: A Comprehensive Approach for Health Care Providers
Price: $57.66 Author: Stephanie G. Sherman, V. Clayton Sherman
The Nordstrom Way : The Insider Story of America's #1 Customer Service Company (Norddstrom Way)
Price: $16.47 Author: Robert Spector, Patrick D. McCarthy
Design and Management of Service Processes
Price: $44.81 Author: Rohit Ramaswamy
Secrets of Power Persuasion for Salespeople
Price: $10.87 Author: Roger Dawson
Process Mastering: How to Establish and Document the Best Known Way to Do a Job (Productivity's Shopfloor)
Price: $24.00 Author: Ray W., P.E. Wilson, Paul Harsin
Customer Service Over the Phone: Techniques and Technology for Handling Customers Over the Phone
Price: $6.38 Author: Stephen Coscia
Designing the Best Call Center for Your Business: A Complete Guide for Location, Services, Staffing, and Outsourcing
Price: $19.77 Author: Brendan B. Read
Mastering Customer Value Management: The Art and Science of Creating Competitive Advantage
Price: $29.71 Author: Ray Kordupleski, Janice Simpson
Measuring Customer Satisfaction: Development and Use of Questionnaires
Price: $23.80 Author: Bob E. Hayes
Customer Winback: How to Recapture Lost Customers--And Keep Them Loyal
Price: $19.11 Author: Jill Griffin, Michael W. Lowenstein
Customer Chemistry: How to Keep the Customers You Want-And Say "Good-Bye" to the Ones You Don't
Price: $29.95 Author: Mary Naylor, Susan Greco
Creating and Delivering Totally Awesome Customer Experiences
Price: $21.21 Author: Gary W. Millet, Blaine W. Millet
How to Become a GREAT Call Center Manager
Price: $24.95 Author: Dan Coen, Howard Cole (Editor)
The Customer Service Activity Book: 50 Activities For Inspiring Exceptional Service
Price: $23.07 Author: Darryl S. Doane, Rose D. Sloat
Neon Signs of Service
Price: $12.75 Author: Holly Stiel
Relationship Marketing: Successful Strategies for the Age of the Customer
Price: $12.60 Author: Regis McKenna
Customers.com: How to Create a Profitable Business Strategy for the Internet and Beyond
Price: ??? Author: Patricia B. Seybold, Ronni T. Marshak
The Nordstrom Way to Customer Service Excellence : A Handbook For Implementing Great Service in Your Organization
Price: $13.57 Author: Robert Spector, Patrick D. McCarthy
The One to One B2B : Customer Relationship Management Strategies for the Real Economy (One to One)
Price: ??? Author: DON PEPPERS, MARTHA ROGERS
Total Quality Service: Principles, Practices, and Implementation
Price: $84.95 Author: D.H. Stamatis
Customer Once, Client Forever: 12 Tools for Building Lifetime Business Relationships
Price: ??? Author: Richard A. Buckingham (Foreword)
Total Access
Price: $18.70 Author: Regis McKenna
Built for Use: Driving Profitability Through the User Experience
Price: $18.45 Author: Karen Donoghue, Michael D Schrage
Bottom-Line Call Center Management : Creating a Culture of Accountability and Excellent Customer Service (Improving Human Performance Series)
Price: $34.95 Author: David L. Butler
Breakthrough Customer Service : Best Practices of Leaders in Customer Support
Price: $44.69 Author: Stanley A. Brown (Editor)
Relationship Banking: Cross-Selling the Bank's Products & Services to Meet Your Customer's Every Financial Need
Price: $33.61 Author: Dwight S. Ritter
Markets of One: Creating Customer-Unique Value through Mass Customization
Price: $19.77 Author: James H. Gilmore (Editor), B. Joseph Pine (Editor)
Free, Perfect, and Now: Connecting to the Three Insatiable Customer Demands, A CEO's True Story
Price: $13.00 Author: Robert Rodin, Curtis Hartman
Why They Don't Buy: The Science of Selling Online
Price: ??? Author: Max Mckeown
Customer Intimacy: Pick Your Partners, Shape Your Culture, Win Together
Price: ??? Author: Fred Wiersema
Uncommon Practice: People Who Deliver a Great Brand Experience
Price: $18.48 Author: Andy Milligan, Shaun Smith
OPT-IN MARKETING : How the Breakthrough Process of Consensual
Price: $19.77 Author: Ernan Roman, Scott Hornstein
Building the Customer-Centric Enterprise: Data Warehousing Techniques for Supporting Customer Relationship Management
Price: $51.60 Author: Claudia Imhoff, et al
Managing Expectations
Price: $27.95 Author: Naomi Karten
Making the Client Connection : Maximizing the Power of Your Personality, Presentations, and Presence
Price: $19.80 Author: Mitch Anthony, Gary DeMoss
Product Development for the Service Sector: Lessons from Market Leaders
Price: $37.50 Author: Robert G. Cooper, Scott J. Edgett
Quality Customer Service: How to Win With the Customer (A Fifty-Minute Series Book)
Price: $11.86 Author: William B., Ph.D. Martin
Call Center Recruiting and New Hire Training
Price: $14.41 Author: Greg Levin, et al
Listening to the Voice of the Customer: 16 Steps to a Successful Customer Satisfaction Measurement Program
Price: $33.96 Author: Jon Anton, et al
The Customer Revolution
Price: ??? Author: PATRICIA SEYBOLD, RONNI T. MARSHAK
Why Service Stinks...and Exactly What to Do About It!
Price: $12.89 Author: T. Scott Gross
Seven Secrets of Service Strategy
Price: ??? Author: Jacques Horovitz
loyalty.com : Customer Relationship Management in the New Era of Internet Marketing
Price: $11.53 Author: Frederick Newell
Emotion Marketing: The Hallmark Way of Winning Customers for Life
Price: $24.95 Author: Scott Robinette, et al
Value-Based Marketing for Bottom-Line success : 5 Steps to Creating Customer Value
Price: $26.37 Author: J. Nicholas DeBonis, et al
Emotional Value: Creating Strong Bonds With Your Customers
Price: $18.45 Author: Michael Edwardson (Foreword), et al
Handbook of Key Customer Relationship Management, The: The Definitive Guide to Winning, Managing and Developing Key Account Business
Price: ??? Author: Ken Burnett
Customer Service: A Practical Approach
Price: $48.60 Author: Elaine K. Harris
Call Center Operation: Design, Operation and Maintenance
Price: $26.37 Author: Duane Sharp
INTELLIGENT ENTERPRISE : A KNOWLEDGE AND SERVICE BASED PARADIGM FOR INDUSTRY
Price: $23.10 Author: James Brian Quinn
Service: Brief Lessons and Inspiring Stories : A Book to Inspire and Celebrate Your Achievements (Lessons Learned)
Price: $8.96 Author: Jim Williamson
Performance-Driven CRM: How to Make Your Customer Relationship Management Vision a Reality
Price: $34.95 Author: Stanley A. Brown, et al
Outrageous!: Unforgettable Service...Guilt-Free Selling
Price: $13.57 Author: T. Scott Gross, Scott Gross
Coaching in the Library: A Management Strategy for Achieving Excellence (Ala Editions)
Price: $45.00 Author: Ruth F. Metz
Quick Response: Managing the Supply Chain to Meet Consumer Demand
Price: $56.52 Author: Bob Lowson, et al
Superior Customer Value in the New Economy: Concepts and Cases, Second Edition
Price: $45.40 Author: William C. Johnson, Art Weinstein
The Next Economy: Will You Know Where Your Customers Are?
Price: $10.17 Author: Elliot Ettenberg
Telecom Churn Management
Price: ??? Author: Rob Mattison
A Guide to Customer Service Skills for the Help Desk Professional
Price: $53.95 Author: Donna Knapp
Winning Behavior: What the Smartest, Most Successful Companies Do Differently
Price: $20.96 Author: Terry R. Bacon, David G. Pugh
Key Customers: How to Manage Them Profitably
Price: $32.61 Author: Malcom H. B. McDonald, et al
At America's Service : How Your Company Can Join the Customer Service Revolution
Price: ??? Author: Karl Albrecht
Creating a Customer-Centered Culture: Leadership in Quality, Innovation, and Speed
Price: $20.40 Author: Robin L. Lawton
Tele-Stress - Relief For Call Center Stress Syndrome
Price: $10.17 Author: Stephen Coscia
Customer Service: Extraordinary Results at Southwest Airlines, Charles Schwab, Lands' End, American Express, Staples, and USAA
Price: ??? Author: Fred Wiersema (Editor)
The Customer Service Training Tool Kit : 60 Training Activities for Customer Service Trainers
Price: $62.97 Author: Jeff Gee, Val Gee
1,001 Ways to Keep Customers Coming Back : WOW Ideas That Make Customers Happy and Will Increase Your Bottom Line
Price: $10.88 Author: DONNA GREINER, THEODORE B. KINNI
Complete Idiot's Guide to Great Customer Service (Complete Idiot's Guide to)
Price: ??? Author: Ron Karr
Marketing Services : Competing Through Quality
Price: ??? Author: Leonard L. Berry
Real Time: Preparing for the Age of the Never Satisfied Customer
Price: $9.71 Author: Regis McKenna
The Relationship Advantage : Become a Trusted Advisor and Create Clients for Life
Price: $16.50 Author: Tom Stevenson, Sam Barcus
Become The Brand of Choice: Make Your Name a Powerful Brand and Earn Millions
Price: $16.96 Author: Jason Hartman
The New Market Leaders: Who's Winning and How in the Battle for Customers
Price: $10.50 Author: Fred Wiersema
CRM Automation
Price: $34.53 Author: Barton J. Goldenberg
Information Masters: Secrets of the Customer Race
Price: $40.42 Author: John McKean
The Customer Management Scorecard: Managing CRM for Profit
Price: $54.00 Author: Bryan Foss, et al
Total Relationship Marketing
Price: $37.95 Author: Evert Gummesson
The diamond touch: How to get what you want by giving people what they uniquely desire
Price: ??? Author: Nate Booth, Dr. Nate Booth
Preventing Identity Theft in Your Business : How to Protect Your Business, Customers, and Employees
Price: $26.37 Author: Judith M. Collins
Customer Responsive Management: The Flexible Advantage
Price: $41.95 Author: Frank W., Jr Davis, Karl B. Mandrodt
SERVICE BREAKTHROUGHS : CHANGING THE RULES OF THE GAME
Price: $24.50 Author: James L. Heskett
Customer Relationship Management Systems Handbook
Price: $55.63 Author: Duane E. Sharp
The Engaged Customer: Using the New Rules of Internet Direct Marketing to Create Profitable Customer Relationships
Price: $12.21 Author: Hans Peter Brondmo
Customers for Keeps: 8 Powerful Strategies to Turn Customers into Friends and Keep Them Forever
Price: $17.95 Author: Lois K. Geller
Bread and Butter : What a Bunch of Bakers Taught Me About Business and Happiness
Price: $23.95 Author: Tom McMakin
Winning the Service Game
Price: $16.47 Author: Benjamin Schneider, David Earl Bowen
Customer Centered Six Sigma: Linking Customers, Process Improvement, and Financial Results
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Salon Dialogue for Successful Results
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UP Your Service!
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